ExAM4Enterprise is all about getting better data into your organization so you can make better decisions, this includes responding to a lot of different data collection requests. This ranges from the simple like gauging customer loyalty through Net Promoter Score to helping large organizations manage, gather, and evaluate all different types of data collection requests for application portfolio management to complex surveys.
ExAM4Inspections is all about enabling the gathering of information in the field and the intelligent execution of field services. So everything from helping public housing authorities perform UPCS, UPCS-V, HQS and NSPIRE inspections to helping hospitals prevent hospital-associated infections (HAIs) to helping Washington, DC manage its field based operations, environmental health and facility management.
Without a doubt, the recent COVID-19 pandemic has had an impact on the type of information people are looking for, and for us it has increased the interest in combined solutions – that incorporate aspects of what we would typically think of as either an ExAM4Enterprise (survey/data call) or ExAM4Inspections (inspections/field services) solution. In truth, both solutions are built on top of the same ExAM Salesforce AppExchange product, which helps customers efficiently gather and manage data in order to operate their business using the most accurate information available. At the end of the day we originally began distinguishing between these two use cases in order to avoid confusing our customers not due to any technical limitation.
Several weeks ago, we were asked to assess the infrastructure and management of critical supplies used to test possible COVID-19 cases in mobile centers throughout the United States. We decided to use ExAM to cover the entire set up – which spanned testing, notification, and the management process. As it turned out, this was an ideal method (one that works well across use cases) because it enables (1) data collection in the field, online, and remotely, (2) the management of assets and inventory, and (3) data evaluation to drive results. We included some elements we typically would not perform like support for the actual patient testing in order to build a cohesive demo, rather than merely inviting customers to imagine those services even though they are typically supported by outside solutions.
Below is the scope of our activities in the demo:
- Mobile Testing Facility Standup Evaluation – this required understanding how far into the process a particular facility is (Planned, In Progress, Active) culminating with For this, we leveraged our mobile app to make it easy for facility personnel to review the levels of personal protective equipment and other supplies against par levels (i.e., how much they should have).
- Mobile Facility Asset & Inventory Management – to ensure that we could track and manage resources over time after we had done an initial inventory count, we leveraged ExAM’s Asset & Inventory Management feature.
- Patient Onboarding and Testing – to enable patients to sign up for appointments, we took advantage of ExAM4Enterprise.com’s capacity to quickly and easily develop web forms and distribute them via the web, email, and text. During a patient’s scheduled appointment, technicians can refer to our app to verify their identity and perform the test. ExAM can then be used to pass that data via Application Programming Interface (API) to a testing facility.
- Patient Follow Up – once the test results come back (over API or bulk load), our Event Distribution Capability feature enables us to automatically begin the follow-up process.
- Managing Infectious Disease at Mobile Locations – we cover in the demo how a mobile location should carry out the same types of hospital-associated infection prevention programs that are used by our hospital customers (e.g., hand hygiene).
- Patient Communities – patients also have the option to come into a secure online community in order to check on test results, schedule testing appointments, and, if desired, direct their questions to providers.
- Salesforce Maps – our demo also demonstrates how ExAM can integrate information from Salesforce Maps to assess the readiness of a temporary facility, assess patient outcomes, and plan for a potential surge in capacity as the spread patterns are identified.
To be clear, this article shouldn’t be read as “our” approach to temporary or mobile testing. Hospital-affiliated temporary facilities often have their own patient on boarding models and capabilities. Hence, while our software can do it, it wouldn’t necessarily have the right capability to do it optimally for every site. This solution may be more suitable for developing countries or rural communities, where there is less end-to-end automation of patient management and data than what is typically seen in major urban areas and across the United States.
At the same time, this article highlights how quickly ExAM can build end-to-end data collection, evaluation, and execution capabilities and turn them into a complete solution by using a combination of ExAM and Salesforce.